• We Reserve the right to amend these terms and conditions.

• These terms apply to goods supplied by luggage2go.co.uk address: Wisteria, 2, Duke Street, Congleton, Cheshire CW12 1AP

• Orders are subject to availability. If for any reason goods ordered are unavailable customers will be informed via telephone or email.

• Orders are normally despatched between 1 & 5 working days of the order first being received. Any delays will be notified to the customer.

• Orders made at weekends and Public Holidays will be processed on the next working day.

• Returned goods will only be accepted with prior notification (please refer to the returns procedure).

• We reserve the right to refuse a refund or to deduct up to 20% of the original selling price if the conditions of the returns procedure are not met

• It is the sole responsibility of customers to ensure goods are packaged (in their original packaging if possible) and reaches us in a saleable condition.

• Where a postage/delivery charge was incurred for a item to be delivered this charge cannot be included in any refund given

• All prices are shown in pounds sterling (£).

• We reserve the right to decline any orders made.

• For guarantees offered by the manufacturers please refer to the product tags for details and procedures.

• Luggage2go cannot be held responsible for damage and neglect caused by mishandling in transit.

• This site is governed by the laws of England.

• All dimensions given on this site are the outside dimension and are given as a guide only. We reserve the right to change any dimension or specification without prior warning.

• Delivery is free to mainland UK addresses for orders over the value of £30.00. For all other locations and values delivery charges apply (please see delivery section of the website). Canalisation of orders will apply if the correct delivery charges are not paid.

• Where states suitable for cabin luggage this complies with I.A.T.A. recommendations-combined dimensions not exceeding 115 cm. Some Airline's rules may vary, Luggage2go cannot be held responsible if an Airline applies different criteria and the non-acceptance of cabin baggage.

• If a delivery is refused by the customer and returned to us undelivered there will a change of 10% of the total value of the order (a minimum charge of £9.95) to cover administration costs and handling fees.

• If a delivery is returned to us because the carrier is unable to make delivery there will be a charge of £9.95 per box to cover administration costs and re-delivery

• All guarantees offered are by the individual manufactures against defects in workmanship; please refer to the product tags for details. These guarantees do not cover normal wear or tear or damage and neglect caused by mishandling in transit by a common carrier. If a problem should occur then a claim must be made before leaving the terminal.

• Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

• Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

• Any complaints should be addressed to Wisteria, 2, Duke Street, Congleton, Cheshire, CW12 1AP.